• Categories:Support
  • Time of issue:2020-09-22 09:36:08
  • Views:0

Shanghai Dongguan Hardware Co., Ltd. adheres to the spirit of high-quality, high-efficiency, and development, with high-quality products, reasonable prices, and considerate services as its philosophy, and openly and responsibly promises you the following:

1. The manufacturing and testing of products have quality records and testing data.

2. For product performance testing, we sincerely invite users to personally check the whole process and performance of the product, and then pack and ship the product after it is confirmed to be qualified.

3. In order to ensure the high reliability and advanced nature of the products, the materials are selected from domestic or international high-quality brand-name products.

4. Under the same competitive conditions, our company will sincerely provide you with the most favorable price on the basis of not reducing product technical performance or changing product components.

5. All products sold by our factory have a quality guarantee period. During the guarantee period, they are responsible for maintaining or replacing defective products. Human factors or failure to follow the normal installation steps are exceptions.

6. After receiving the repair notice, the company will arrange full-time personnel to rush to the scene to understand the problem and provide a solution as soon as possible.

7. Users can consult related technical issues through after-sales telephone calls and get clear solutions.

After-sales service telephone: 86-21-5485-9218

8. When the user has a performance failure during normal use, the company promises the above warranty service. In addition, if the applicable laws and regulations of the country clearly stipulate otherwise, the company will comply with relevant laws and regulations.

9. Our company will promptly give explanations and help for technical questions or guidance raised by users. Our company guarantees to maintain long-term, good technical exchanges and cooperation with users.

10. During the warranty period, paid maintenance services will be implemented in the following situations;

(1) Damage due to man-made or irresistible natural phenomena;

(2) Failure or damage caused by improper operation;

(3) Failure or damage caused by the transformation, decomposition, and assembly of the product.

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Time of issue:2020-06-13 00:00:00

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